jaya9 bd Privacy
Policy

1 Data We Collect

jaya9 bd collects personal data from you in order to operate a safe, fair, and legally compliant online gaming platform for players in Bangladesh. We collect the minimum data necessary for each stated purpose and do not collect personal information speculatively or without a clear operational or legal reason.

The categories of personal data we collect, and the primary context in which each is gathered, are set out in the table below:

jaya9 bd does not knowingly collect personal data from individuals under the age of 18. If we determine or have reasonable grounds to believe that a registered account belongs to a person under 18 years of age, that account will be suspended immediately and all data associated with it reviewed in line with our age-verification obligations. 18+ only.

2 How We Use Your Data

jaya9 bd uses the personal data we collect strictly for the purposes described in this Privacy Policy. We do not use your data for any purpose that is incompatible with the original reason for collection without first notifying you and, where required, obtaining your consent.

The primary purposes for which we process your personal data are as follows:

• Account creation and management: To register your jaya9 bd account, verify your identity, manage your profile settings, and maintain the integrity of the one-account-per-player policy.
• Payment processing: To facilitate deposits and withdrawals in Bangladeshi Taka (৳ BDT) via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. Financial data is shared with payment processors only to the extent necessary to complete each transaction.
• KYC and anti-money laundering (AML) compliance: To verify your identity before processing withdrawals, to screen against sanctions and watchlists, and to comply with applicable anti-money laundering obligations. This is a legal obligation we cannot waive.
• Platform security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, multi-accounting, bonus abuse, match-fixing, and any other form of prohibited conduct as defined in our Terms and Conditions. This includes automated pattern analysis of account activity data and technical data.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and provide assistance via live chat and email. Support communications are retained to maintain a continuous service history for your account.
• Responsible gaming management: To apply and enforce the responsible gaming tools you activate (deposit limits, session limits, time-outs, and self-exclusion), and to identify players who may be exhibiting signs of problem gambling based on account activity patterns.
• Marketing and promotions (with consent): To send you information about jaya9 bd bonuses, seasonal promotions (such as BPL cricket season offers, Eid specials, and Pohela Boishakh promotions), and new game launches — but only if you have opted in to receive such communications. You may withdraw your marketing consent at any time by contacting our support team.
• Platform improvement and analytics: To analyse aggregated, anonymised usage data in order to improve the jaya9 bd user experience, optimise game offerings, and enhance platform performance for players accessing from locations across Bangladesh including Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar.
• Legal compliance: To comply with applicable laws, regulations, court orders, and lawful requests from competent authorities.

3 Data Sharing & Disclosure

jaya9 bd does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for each stated purpose.

• Payment service providers: We share financial data with our payment processing partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard — solely for the purpose of completing deposit and withdrawal transactions on your behalf. These partners operate under their own privacy policies and are bound by contractual obligations to handle your data securely.
• Game providers: Technical session data (such as your player ID, session token, and game activity) may be shared with our licensed game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — for the purpose of delivering games, resolving disputes, and maintaining game integrity. These providers do not receive your identity or financial data beyond what is technically necessary.
• KYC and identity verification services: Where jaya9 bd uses a third-party identity verification provider to assist with KYC document review, your identity documents and related data will be shared with that provider under strict contractual data-processing terms.
• Fraud and AML screening services: We may share limited personal data with fraud detection and sanctions screening services to fulfil our anti-money laundering and player protection obligations.
• Legal and regulatory disclosure: jaya9 bd may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we are legally required to do so, or where disclosure is necessary to protect the rights, safety, or property of jaya9 bd, our players, or the general public.
• Business transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of the jaya9 bd business, your personal data may be transferred to the successor entity as part of that transaction. We will notify registered players of any such transfer and the privacy implications via their registered email address prior to the transfer taking effect.

All third-party service providers who process personal data on jaya9 bd's behalf are required to maintain appropriate technical and organisational security measures and to process your data solely in accordance with jaya9 bd's documented instructions.

4 Cookies & Tracking

jaya9 bd uses cookies and similar tracking technologies on its platform to ensure proper functionality, maintain session security, and collect anonymised performance analytics. This section explains what cookies we use, why we use them, and how you can manage them.

A cookie is a small text file placed on your device by a website you visit. Cookies allow the website to remember certain information about your visit, such as your login status and preferences, across page loads and sessions.

jaya9 bd does not use third-party advertising cookies, retargeting pixels, or any cookie technology designed to track your browsing activity across other websites for commercial advertising purposes.

You may manage or disable non-essential cookies through your browser's settings. Please note that disabling essential cookies will impair the core functionality of the jaya9 bd platform, including your ability to maintain a logged-in session. The method for managing cookies varies by browser; consult your browser's help documentation for specific instructions.

5 Data Security

jaya9 bd takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational security measures designed to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction.

Our current security measures include, but are not limited to:

• SSL/TLS encryption in transit: All data transmitted between your browser or device and the jaya9 bd platform is encrypted using SSL/TLS technology. You can verify the presence of an active security certificate by checking for the padlock icon in your browser's address bar.
• Encryption at rest: Sensitive personal data — including identity documents, payment account references, and password hashes — is stored in encrypted form within jaya9 bd's database infrastructure. Plaintext passwords are never stored.
• Access controls: Access to personal data held by jaya9 bd is restricted on a strict need-to-know basis. Only authorised personnel whose role requires access to specific data categories are granted that access, and all access is logged and audited.
• Two-factor authentication (2FA): jaya9 bd supports and encourages the use of two-factor authentication for player account logins as an additional layer of security beyond username and password credentials.
• Fraud monitoring: jaya9 bd operates continuous automated fraud and anomaly detection systems that monitor account activity in real time for signs of unauthorised access, unusual transaction patterns, or potential account compromise.
• Penetration testing and vulnerability management: The jaya9 bd platform undergoes regular security assessments to identify and remediate vulnerabilities before they can be exploited.

Despite these measures, no online platform can guarantee absolute security. In the event that jaya9 bd becomes aware of a data security breach that is likely to result in a significant risk to affected players, we will notify impacted players via their registered email address without undue delay and will take all appropriate remedial action.

You also have an important role to play in keeping your account secure. Please ensure that you use a strong, unique password for your jaya9 bd account, enable two-factor authentication where available, and never share your login credentials with any other person. If you suspect your account has been compromised, contact jaya9 bd support immediately at [email protected].

6 Data Retention

jaya9 bd retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data lifecycle management procedures.

The general retention periods applicable to the main categories of personal data held by jaya9 bd are as follows:

• Account and identity data: Retained for the duration of your active account and for a minimum period of five (5) years following account closure, in order to comply with AML record-keeping obligations and to support dispute resolution if required.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in line with standard financial record-keeping requirements applicable to online gaming and payment platforms.
• KYC verification documents: Retained for the duration of your active account and for a minimum of five (5) years following account closure or the completion of KYC verification, whichever is later.
• Customer support communications: Retained for a period of three (3) years from the date of the last communication, to support ongoing service quality and dispute resolution.
• Technical and analytics data: Anonymised analytics data may be retained indefinitely as aggregated statistical information. Non-anonymised technical data (such as IP logs) is retained for a maximum of ninety (90) days for security monitoring purposes.
• Marketing consent records: Retained for the duration of your consent plus three (3) years after withdrawal of consent, to demonstrate compliance with consent obligations.
• Self-exclusion records: Records of self-exclusion requests are retained for a minimum period of seven (7) years to prevent re-registration during or immediately after a self-exclusion period and to support responsible gaming audit trails.

Players who close their jaya9 bd accounts may request confirmation of the data retained about them following closure and the basis for its ongoing retention by contacting our support team at [email protected].

7 Your Privacy Rights

As a registered jaya9 bd player, you have a number of rights in relation to the personal data we hold about you. jaya9 bd is committed to honouring these rights in a transparent, timely, and fair manner. Your rights are as follows:

• Right to access: You have the right to request a copy of the personal data jaya9 bd holds about you, along with information about how and why it is being processed. We will respond to verified access requests within 30 days of receipt.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. For routine account information (email address, mobile number, residential city), you may update details directly through your account profile settings. For identity data, corrections must be submitted with supporting documentation to our support team.
• Right to erasure ("right to be forgotten"): You may request that jaya9 bd delete your personal data where it is no longer necessary for the purposes for which it was collected. Please note that this right is subject to overriding legal obligations — in particular, we are required to retain identity and financial transaction data for AML compliance purposes for a minimum period regardless of an erasure request. We will explain clearly which data can be erased and which must be retained, and why.
• Right to restriction of processing: You may request that jaya9 bd restrict the processing of your personal data in certain circumstances, for example while a dispute about the accuracy of your data is being resolved.
• Right to data portability: You have the right to receive a copy of the personal data you have provided to jaya9 bd in a structured, commonly used, machine-readable format (such as CSV or JSON), and to request that we transmit this data directly to another service provider where technically feasible.
• Right to withdraw consent: Where jaya9 bd processes your personal data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw marketing consent, contact our support team via live chat or email.
• Right to object: You have the right to object to the processing of your personal data where jaya9 bd relies on legitimate interests as the legal basis for processing, unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms.

To exercise any of the rights listed above, please contact our data support team by email at [email protected] with the subject line "Privacy Rights Request". To protect your privacy, we may need to verify your identity before processing your request. We will acknowledge all rights requests within 5 business days and provide a full response within 30 days.

8 Contact & Updates

If you have any questions, concerns, or complaints regarding this Privacy Policy, the way in which jaya9 bd processes your personal data, or if you wish to exercise any of your privacy rights, please contact us using the details below. We take all privacy enquiries seriously and aim to resolve them promptly and fairly.

Privacy enquiries:
Email: [email protected]
Subject line: "Privacy Enquiry" or "Privacy Rights Request"
Response time: Within 5 business days (Bangladesh Standard Time, UTC+6)

Please do not send sensitive personal documents (such as NID scans or passport copies) unless specifically requested by our team as part of a verified KYC or rights-request process.

Updates to this Privacy Policy: jaya9 bd reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will notify registered players via their registered email address or through a notification displayed upon login. The updated Privacy Policy will be published on this page with a revised effective date. Continued use of the jaya9 bd platform following the publication of an updated Privacy Policy constitutes your acknowledgment of the changes.

We encourage you to review this Privacy Policy regularly to stay informed about how jaya9 bd protects and manages your personal information. If you disagree with any material change to this policy, you have the right to close your account and request erasure of your data (subject to the retention obligations described in Section 6).